COVID-19: An update from CHHA

The crisis caused by the COVID-19 pandemic has taken on unprecedented proportions around the globe and here at home. With containment measures, the closure of many public places, and physical distancing (my preferred term for social distancing), our lives have been significantly affected. More than ever, we need to ensure our safety and that of staff, members and loved ones.

Over the past week, more communities, including the federal government, have called for increased physical distancing to help contain the COVID -19 virus we are evaluating our operations daily. Every community’s public health needs are different, so we want to make sure we play a constructive role by taking responsible actions, guided by the medical experts and leaders, to continue to do what’s right.

The Canadian Hard of Hearing Association has heard what our Federal and Provincial leaders have been saying and took proactive measures to close our national office on March 16, 2020, until further notice. As a result of infrastructure upgrades during our move to our new office in 2019, all staff now have the ability to work from home in order to keep our association running during these difficult times.

What does that mean for you as our valued members?

• It means we are still actively advocating for you to ensure the needs of persons affected by hearing loss are represented in the public forum. Recently we contacted federal, provincial leaders and broadcasters because we saw a lack in communication accessibility and within hours captioning and sign language is now being present at almost every televised news brief across the country.
• We are working diligently to ensure our AGM will take place as scheduled online on Wednesday May 27, 2020 at 7:00 pm EDT.
• And to help you stay connected during this time, we are setting up a series of CHHA Living with Hearing Loss webinar series to help you manage through these times and to enable you to be connected with others across the country.

Although we are continuing our operations as effectively as possible please know that responses might be delayed as we work through this change of process. If you are calling the office or sending an email, know we will receive it and will get back to you as soon as possible.

We are also requesting that all members take this opportunity to go onto the CHHA website and update their membership information as at this time email correspondence is the most effective and efficient way for us to communicate with you, which will be critical in the event this is the only effective way to send you your AGM materials.

To update your membership profile, use the following steps below:

1. Login to the CHHA website at
2. In the right hand corner you will see a Member Login Button, click there. This will bring you to the CHHA Membership Profile page.

If you have previously set up your membership account:
1. enter your email address and password. This will give you access to your membership profile where you can update your email address and/or your mailing address. You can also view your membership details etc. in this area.

If you have NOT previously set up your account yet,
1. Click option “Forget your Password”.
2. Enter the email address that you want associated with the account.
3. You will receive an email with instructions on how to create/reset your password.
4. Create your password.
5. Login to your profile.
6. From here you can change your mailing or email address, see your membership details, etc.

If you are having difficulties or want to check your membership status, please contact Karla Wilson at 613-526-1584 ext. 101 or email

Remember to Reduce the Risk of Infection
• Wash your hands often with soap and warm water (at least 20 seconds) or use hand sanitizer.
• Wipe down hard surfaces regularly.
• Avoid touching your eyes, nose, and mouth unless you have just washed your hands with soap.
• Cover your cough and sneeze with a tissue or into your elbow, not your hand.
• Avoid visiting people in hospitals or long-term care centres if you are sick.
• Reduce high contact activities such as handshakes.
• It is still recommended to get your flu shot if you haven’t already as the flu virus is still circulating in the community.

Your well-being is our concern and we continue to work for you during these uncertain times. Please be safe, remember physical distancing is important at this time. We will continue to keep in touch with you.

Keep well and safe!


Christopher T. Sutton
Directeur exécutif national